Karl Frank Rauchermann / Smoker (incense smoker Hauptmann) German Specialty Imports llc

Professional packing and fast shipping

Because of our long-standing partnership with UPS, FedEx, DHL as well as a range of other world-class carriers, we can provide various shipping options. Our warehouse personnel are expertly trained and will wrap your items according to our exact and precise specifications. Before shipment, all items are thoroughly inspected and safely secured. We ship to thousands of customers every day across multiple countries. This shows our commitment to becoming the biggest retailer online in the world. Warehouses and distribution centers can be found in Europe as well as the USA.

Note: Orders containing multiple items will have a separate processing period for each item.

We will carefully examine all items ordered before shipping. The majority of orders are delivered within 48 hrs. The delivery estimate is between 3 and 7 days.

Returns

The inventory is constantly changing and we cannot control it completely due to the fact that multiple parties are involved, which includes our factory and warehouse. The actual inventory can change at any moment. Please be aware that it's possible that your order will be out of stock after you have placed the order.

The period of time is 30 days. If the 30 days have elapsed since you purchased your item, we will not be able to offer you a return or exchange.

The item should not be in use and must be in the original packaging. The item must be in its original packaging.